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Sales Policy and Shipping Policy
On-Line
Ordering
Making a
purchasing online couldn't be easier.
Simply browse around our website. Your low
no-haggle purchase price is clearly
indicated with the product description.
When you find what you are looking for,
just add it to your shopping cart. When
you are ready to buy, just checkout. Your
shipping and billing information is
processed through our secure server.
Upon
acceptance of your credit card, an order
confirmation will be sent to the e-mail
address you have specified in your account
information.
Once we've
shipped your order, you can track your
shipment on-line using your order
number. We'll tell you when your order was
shipped and by what carrier. If your order
ships via freight, the freight company
will contact you for a convenient
delivery time. Refused shipments are
subject to a restocking fee of up to 20%, and
customers will be responsible for shipping
charges both ways. Canceled orders which
have already been shipped will be
charged a 20% restocking fee along with
shipping charges both ways.
Shipping
Please allow two to four weeks for
delivery
Shipping
charges for continental US destinations
are clearly indicated on your order.
Delivery
Time
We generally ship all approved orders
within 3 business days, and shipping takes
between one to four weeks for delivery (in
the continental US) depending on the final
destination. For custom "Design your Own"
orders, please allow additional time for
your unit to be assembled. If your order
will not be delivered within this time,
you will be notified shortly after we
process your order. If delivery time is
important, please contact us for current
shipment status. We will not be able to
provide any tracking information until 3
weeks have past from order date. Most
items ship via freight, which typically
takes longer than the smaller UPS shipping
items. If it has not been 3 weeks from
your order date, please wait to contact us
for shipping information.
Delivery
The credit card holder must sign for the
item when it is delivered. ALL shipments
will require the card holder's signature.
All items ordered, unless otherwise noted,
will be delivered at the customer's
driveway. Delivery persons will not carry
goods beyond the end of the truck. It is
the customer's responsibility to take the
goods off the truck and into the home or
office. Inside delivery and/or setup can
be requested for an additional charge.
Order Cancellations
All
order cancellations must be submitted by
email: Any cancellation made after a
product ships is subject to a 20%
cancellation & restocking fee plus
shipping and customer will be responsible
for shipping charges for all
cancellations.
Refused
Shipments
Refused shipments are subject to a
restocking fee of up to 20% plus shipping
charges.
Any
cancellation made after a product ships,
or refusal of a product, is subject to a
20% cancellation & restocking fee plus
shipping and customer will be responsible
for shipping charges for all returns.
Returns
All returns are subject to a
restocking fee
of up to 20% plus shipping charges. No
returns are allowed after 21 days after
products are received.
Credit
Card Fraud
Credit card fraud will be prosecuted to
the fullest extent of the law. We reserve
the right to contact your bank and request
"authentication" of the card holder. All
suspected fraudulent transactions will be
reported to the issuing bank and local law
enforcement. Any phone numbers, addresses,
e-mail, or contact information you provide
will be given to banks and law enforcement
agencies if we suspect fraud.
Min.
Order
We have a minimum order requirement of
ninety-nine dollars. In order for your
order to be processed your order total
must meet this minimum value.
Customer
Service
At
HomeGymSource, we want to make sure
you're happy, even after your purchase.
Should you need any assistance with your
purchase, our trained customer service
staff will be pleased to assist you.
If you have any questions
regarding products, prices or ordering
information,
please use our
contact form to send us your questions.
You will normally receive a reply
from one of our customer service
representative
within 24hrs.
IMPORTANT NOTE
For Heavy Gyms, Treadmills And Heavy
Products:
These products are extremely heavy and are
shipped by large freight trucks. These
freight companies will only bring your
product to the back of the truck, it will
be your responsibility to take it off the
truck.... lift gate service, inside
delivery and/or set-up is not included.
For more sales
policy or delivery information please
visit our
frequently asked questions section.
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Home Gym System III
